Troubleshooting

We didn't receive an order

• Check the order folder you agreed with Wundermart. Orders are delivered there and not removed by Wundermart.
• Check that Wundermart can still log in to your SFTP server: changed passwords, firewall rules or expired accounts stop delivery.

Our confirmation wasn't processed

• If the file is still in your reply folder after the next collection moment (2 or 32 minutes past the hour), Wundermart couldn't reach or read the folder.
• If the file has disappeared, Wundermart collected it. Contact us with the file name and we can trace exactly what happened: we keep a copy of every message.
• Check that orderID and every SupplierPartID match the order exactly.

Contact

For questions about your EDI connection, email tech@wundermart.com and include the order number and file names.